Delivery
When will I get my order?At GX Offroad Tees, all of our apparel are printed to order.
- Order Cutoff Time: 9:00 AM (PST) - Monday to Friday. Orders placed after 9:00 AM PST on Friday will begin processing the following Monday.
- Handling Time: It typically takes 2–5 business days to create your custom product (Monday–Friday).
- Transit Time: It typically takes 3–5 business days for your USA order to ship to the destination (Monday–Friday).
- Total Delivery Time: You can expect your order to arrive within 5–10 business days after the order is placed.
Estimated delivery by region:
- USA: 5–10 business days total (2–5 days handling + 3–5 days transit)
- Europe: 6–8 business days transit
- Australia: 2–14 business days transit
- Japan: 4–8 business days transit
- International: 10–20 business days transit
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at info@gxoffroadtees.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?We work with dedicated, professional print-on-demand fulfillment facilities located worldwide. Depending on your delivery address, your orders are custom-printed and shipped from the closest regional facility to ensure the most efficient delivery.
How do I track my order?You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@gxoffroadtees.com.
I received a wrong/damaged product, what should I do? We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@gxoffroadtees.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!